Terms & Conditions

1. Scope and provider

These terms apply to coaching sessions booked through this website.

The provider is Daniël Stolk, Bogenstraße 18, 40227 Düsseldorf, Germany, email hello@danielstolk.com ("I", "me"). The sessions are offered to consumers.

2. The service

I offer one-to-one coaching conversations online via Google Meet, in the session types, lengths and prices shown in the booking form.

3. Booking and conclusion of the contract

You choose a session type, date and time and enter your name and email address. Before completing the booking, you see a summary of the session, the price and the applicable cancellation conditions.

For paid sessions, the contract is concluded when your payment through PayPal is confirmed. For free sessions, the booking is concluded when you click "Confirm booking".

After booking, you receive a confirmation email containing the details of your booking, your private booking link and the applicable contractual and withdrawal information. You also receive a Google Calendar invitation.

4. Prices and payment

All prices are in euro. No VAT is charged under the small-business exemption pursuant to section 19 of the German VAT Act.

Payment is made in advance through PayPal. Your selected time is held for 15 minutes while you complete payment. If payment is not completed within that time, the reservation expires.

5. Statutory withdrawal, cancellation and refunds

Statutory right of withdrawal

For paid bookings made through this website, you generally have the right to withdraw from the contract within 14 days without giving a reason.

The 14-day withdrawal period begins when your payment is confirmed and the contract is concluded.

To exercise your right of withdrawal, you must clearly communicate your decision to withdraw from the contract. You can do this through the cancellation and refund function provided on the website, through the contact form or by email at hello@danielstolk.com.

To meet the withdrawal deadline, it is sufficient to submit your withdrawal before the 14-day period has expired.

If you withdraw from the contract, I will refund the payment received for the session without undue delay and no later than 14 days after I am informed of your withdrawal. The refund will be made using the same payment method you originally used, unless we explicitly agree otherwise.

Sessions taking place within the withdrawal period

If you request that a coaching session take place before the 14-day withdrawal period has expired, the service may begin before the end of that period.

If you withdraw after the service has begun but before it has been fully provided, you may be required to pay a proportionate amount for the part of the service already provided, provided the applicable legal requirements have been met.

The statutory right of withdrawal expires once the coaching session has been fully provided if, before the session began, you expressly agreed that the service could begin before the withdrawal period had expired and acknowledged that you would lose your withdrawal right once the service had been fully performed.

Cancellation and rescheduling

Separate from your statutory right of withdrawal, you can cancel a coaching session at any time before the session starts. If you cancel a paid session before it starts, you receive a full refund.

You can reschedule your session to another available time until 24 hours before its scheduled start.

If you do not attend the session and have not cancelled beforehand, the session is not refunded, subject to any mandatory statutory rights.

If I have to cancel a session, I will tell you as early as reasonably possible and refund the full amount, or offer you another time if you prefer.

Model withdrawal form

If you prefer to withdraw in writing, you may use the following form and send it by email, or contact me through the contact form. Use of this form is not mandatory.

• To: Daniël Stolk, Bogenstraße 18, 40227 Düsseldorf, Germany, hello@danielstolk.com
• I hereby withdraw from the contract for the following coaching service: …
• Booked on: …
• Session date: …
• Name: …
• Address: …
• Date: …

6. Responsibility and liability

You remain responsible for your own decisions, actions and the implementation of anything discussed during coaching. I do not guarantee any particular personal, professional, financial, business or other outcome.

Coaching is not a substitute for medical, psychological, psychotherapeutic, legal, financial or other regulated professional advice or treatment. Where appropriate, please seek support from a suitably qualified professional.

Liability

I remain liable in accordance with applicable law, including for damage resulting from intentional or grossly negligent conduct and for negligent injury to life, body or health.

For slight negligence, I am liable only where I breach an obligation that is essential to the purpose of the contract and on which you may normally rely. In that case, liability is limited to damage that is typical and foreseeable for this type of contract.

If a session cannot take place or is significantly cut short because of a technical problem, we will arrange another time free of charge or, if you prefer, I will refund the session.

7. Data protection

How your data is handled is explained in the privacy policy.

8. Final provisions

German law applies. If you are a consumer, this choice of law does not deprive you of mandatory consumer protection provided by the law that would otherwise apply to you.

Disputes can be raised with me through the contact form or by email at hello@danielstolk.com. I am not willing and not obliged to participate in dispute resolution proceedings before a consumer arbitration board.